by Philip Boxer
By including the third asymmetry, stratification can no longer take the form of a universal hierarchy, but instead must be particular to the relationship to demand. It is this which presents the business with its double challenge.
by Philip Boxer
The need for Through-Life Capability Management (TLCM) represents a step-change in the relationship between purchaser and provider that involves both parties in the whole value cycle that requires systems to be understood as more than socio-technical, and makes it necessary to model the structure-determining as well as the structure-determined processes.
by Philip Boxer
Strategy-at-the-edge requires that a double challenge be met which balances internal changes with external opportunities. The effects ladder provides a way of agreeing what this means for both customer and supplier where the customer’s demands are necessarily asymmetric.
by Philip Boxer
The challenge was the hole-in-the-middle. This was too expensive to satisfy on a bespoke basis, and too complex to run on a commoditised basis. The challenge was to find ways of managing the relationship with the customer differently - the enterprise had to develop an approach to managing infrastructure that could be dynamically customised from the edge of the business.
by Philip Boxer
In what ways must our understanding of socio-technical systems be extended to build on their rich legacy?
