Archive for the 'Value Stairs' Category

The hole-in-the-middle

Wednesday, January 3rd, 2007

by Philip Boxer
The challenge was the hole-in-the-middle. This was too expensive to satisfy on a bespoke basis, and too complex to run on a commoditised basis. The challenge was to find ways of managing the relationship with the customer differently - the enterprise had to develop an approach to managing infrastructure that could be dynamically customised from the edge of the business.

Separating the supply-side from the demand-side

Thursday, December 22nd, 2005

by Philip Boxer
We have wanted to see to what extent the demand-side value drivers (idiosyncratic ways in which users define their needs) diverge from supply-side value drivers (limitations in the way technology can be used)…

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