Comments on: Banking Services and User-Defined Policy 2 http://www.asymmetricdesign.com/archives/22 Design and Governance for Asymmetric Demand Thu, 29 Jul 2010 06:11:18 +0000 http://wordpress.org/?v=2.0.5 by: Aidan http://www.asymmetricdesign.com/archives/22#comment-30 Fri, 20 Jan 2006 09:54:36 +0000 http://www.asymmetricdesign.com/archives/22#comment-30 The fallacy that the banks labour under is that what they provide is service. If you compare what they do with what a straightforward software tool would do, they provide an expensive set of constraints and timewasting measures, for no benefit. The fact that they are able to collect fees for this reflects their monopoly position, and their ability to create new money. The service equations can only be seen relative to the provision of what people actually need to manage their money. These equations can best be seen where the need for money mangement is most acute, i.e. with the marginally excluded/included (a surprisingly large and increasing sector) who need very tight control and cannot afford fees and penalties. If you study the way such people handle cash you will understand the nature of service needs. The system is social with individual/family/household/larger group dimensions. The fallacy that the banks labour under is that what they provide is service. If you compare what they do with what a straightforward software tool would do, they provide an expensive set of constraints and timewasting measures, for no benefit. The fact that they are able to collect fees for this reflects their monopoly position, and their ability to create new money.

The service equations can only be seen relative to the provision of what people actually need to manage their money. These equations can best be seen where the need for money mangement is most acute, i.e. with the marginally excluded/included (a surprisingly large and increasing sector) who need very tight control and cannot afford fees and penalties.

If you study the way such people handle cash you will understand the nature of service needs. The system is social with individual/family/household/larger group dimensions.

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